We Respect Your Privacy
At SXSW Sydney, the security of personal information that we collect is of utmost importance to us.
SXSW Sydney collects, uses and is responsible for certain personal information about you. When we do so, we are regulated as a data controller for the purposes of various Privacy Laws, including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), and the Data Protection Act 2018 (and incorporated General Data Protection Regulations) (which applies to data in the United Kingdom) (GDPR).
Please note that where we pass your personal information to third parties we deal with when providing services to you such as promoters, venues and event partners (“third parties”) such third parties will themselves be responsible for processing your personal information in accordance with their own privacy policies as data controllers. We are not responsible for how they process your personal information where they are acting as a data controller in relation to your personal information. You will need to contact them directly in order to exercise your rights in relation to your personal information.
WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?
The kinds of personal information that we collect will vary depending upon our interaction with you but may include:
Our services are neither directed nor intended for use by minors under the age of 16. SXSW Sydney does not knowingly collect personal information of minors. If SXSW Sydney learns that it has done so, it will delete such information. Do not access or use SXSW Sydney’s services if you are under the age of 16 unless you have the consent of your parent or guardian. We recommend reading the information relevant to the event(s) you are attending, to ensure you meet the minimum age requirements for that event.
HOW DO WE COLLECT PERSONAL INFORMATION?
Generally, we collect personal information when you:
In certain circumstances, we may also collect personal information about you in the course of combining and analysing different data sets which, in and of themselves, may not contain personal information.
If you make an application to purchase credentials with accessible seating via SXSW Sydney, we may also collect health data from you. We need certain health data from you in order to assess your application for accessible seats and to manage future accessibility credentials purchases. We will only process this data for these purposes and on the basis of your consent. You have the right to withdraw this consent at any time
Sometimes we collect personal information about you from other sources, for example:
Also, from time to time we may collect personal information about individuals who are not Participants. This is usually where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Our policy is to only use personal information collected from non-Participants for the main business purpose for which it was collected.
WHETHER INFORMATION HAS TO BE PROVIDED BY YOU, AND IF SO WHY
The provision of personal data including name, address, email address, phone number etc is required from you to enable us to tailor communications and ensure you are up to date with information regarding any credential or event.
Where it is lawful and practicable to do so, we will give you the option at the point of collecting information from you, of not providing personal information, or of using a pseudonym, when you deal with us. If you don’t provide us with the personal information requested or the information provided is incorrect or incomplete, this could impact the level of service we are able to provide to you. For example, we will not be able to contact you in the case of an event cancellation or venue change, or your credentials may not be able to be matched to your name.
HOW DO WE HOLD PERSONAL INFORMATION?
We may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about you, or linked with other information held about or which we attribute to, you, including:
We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We protect the personal information we collect in a secure database stored by our third-party data storage provider. It is in proprietary data format, which can only be read using proprietary tools.
Data collected online is stored in a secure data centre that is unreachable by the internet. SXSW Sydney encrypts data sent from your computer to our systems during internet transactions. SXSW Sydney also employs firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering ou systems. Our employees are required, as a condition of their employment, to treat personal information held by us as confidential, and to maintain the confidentiality of that personal information. They are also required to use a login and password when accessing our systems and to undertake training about how to manage personal information.
WHAT ARE THE PURPOSES FOR WHICH WE MAY COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?
Generally, we only use personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which we collect (and for which you consent to us using your personal information for) may include:
Sometimes we will produce aggregated data. We may also receive aggregated data from third- party suppliers and contractors or business customers. This aggregated data does not identify individuals. We use, and may combine, the aggregated data we produce and receive for research purposes and in connection with products and services we provide to our business clients.
From time to time, there may be other purposes for which we collect, hold, use and disclose your personal information. We will tell you about these at the point of collection.
MARKETING AND COMMUNICATION PREFERENCES
As set out above, we may use personal information about you for marketing and research purposes. You can manage your SXSW Sydney communication and marketing preferences in a number of ways, eg within your SXSW Sydney account, or you can tell our Privacy Officer at any time if you no longer wish to receive marketing material from us. In addition, the marketing communications that we send to you may also contain information on how to unsubscribe from those communications.
You can also tell us at any time if you do not want us to disclose your details to other organisations such as our related companies or third parties for marketing purposes To do this, you just need to contact our Privacy Officer.
REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION
We require a lawful basis for processing your personal information in relation to the processing in question.
The primary lawful basis we use is that the processing is for the purposes of legitimate interests of us or a relevant third party (such as the operation of our business and to provide the tailored services you would expect from a leading event for creative discovery and to prevent and detect fraud). For example, we would rely on this basis in order to provide you with services such as to process any credential or other purchase you may have made with us, and to contact you if there is an event cancellation or change in event details, or for the replacement of lost credentials. We may also rely on an additional basis that the processing in question is necessary for the performance of a contract for which you are a party or relates to steps taken at your request to enter into such a contract.
We rely on consent as a lawful basis where we require this in order to lawfully market you and to pass your data to third parties (such as venue operators, promoters and event partners) to allow them to do so. Where we are relying on your consent you are entitled to withdraw your consent for the processing in question at any time. Otherwise, we rely on our legitimate interests to process your personal information for marketing and promotional purposes.
We may also process your personal information where needed to comply with our legal and regulatory obligations.
WHO MIGHT WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We may disclose your personal information:
Otherwise, we will only disclose your personal information:
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT?
We will only keep your personal data for (a) as long as this is necessary to provide services to you and to keep you informed in accordance with your communication preferences selected in your SXSW Sydney account; and (in any event) (b) for as long as we are required to do so for legal, accounting or tax purposes or for as long as we need to keep it to bring or defend legal claims or for other reasonable reasons. For more information on our data retention periods please contact our Privacy Officer.
DO WE DISCLOSE PERSONAL INFORMATION TO OVERSEAS RECIPIENTS?
Some of the recipients to whom we disclose personal information may be located overseas, most likely in the United States of America, Japan and New Zealand.
Under Privacy Laws, including the APPs, and the GDPR (as applicable) you have a number of important rights free of charge. In summary, those include rights to:
You also have the right to withdraw your consent at any time where we are relying on your consent as the legal basis for our processing (e.g. direct marketing).
If you would like to exercise any of those rights, please:
If you would like to unsubscribe from any marketing emails you can follow the information included in your marketing email as to how to unsubscribe from those communications, or click on the ‘unsubscribe’ button at the bottom of the marketing email. If you have created a SXSW Sydney Account, this will direct you to your account unsubscribe page which can also be visited at any time to unsubscribe from marketing emails. It may take up to 4 working days for this to take place.
COMPLAINTS AND HOW TO CONTACT OUR PRIVACY OFFICER
Our Privacy Officer can be contacted by:
Last updated 29 November 2022
*SXSW Sydney means SXSW Sydney Pty Ltd (ACN 661 937 980).
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