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Session

Empathy Vs Data: The Challenge for Human-centred Healthcare

Health & Medtech

Empathy Vs Data: The Challenge for Human-centred Healthcare

About

How do we encourage ‘out of the box’ thinking when the box has been drawn up to keep patients safe? Human-centred design (HCD) is an approach to innovation that puts peoples’ needs at the centre of solutions, and across all industries its popularity as the go-to for problem-solving is growing. While HCD is increasingly being used in healthcare contexts, the premise of beginning with user experience isn’t quite so straightforward within clinical environments where science and safety rule. How does the fast-paced, empathy-focused toolkit of HCD-led innovation fit into the highly regulated, evidence-based foundation of healthcare delivery? How can understanding the human context help to design the right multidisciplinary approach to complement clinical care delivery? In this panel, experienced healthcare and innovation leaders will explore the challenges faced by empathy-driven design within this important sector.

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