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Session

The Human Experience of Flying

Travel Lifestyle & Leisure Presented by Qantas & Accor

The Human Experience of Flying

About

In partnership with the Charles Perkins Centre (CPC), Qantas is conducting world-leading research into maximising wellbeing in the travel journey, using the findings to completely rethink its end-to-end customer experience.

In this session, the panel outlines the research conducted by Qantas and the CPC, the insights they have learned, and how Qantas is building these insights into every aspect of the customer journey.

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