About

Charles leads Customer Experience at Optus. Previously, Charles was the Executive Director of digital bank UBank and the Group GM of Mortgage Experience and COO of Operations Academy at the National Australia Bank. Prior to joining NAB, Charles was the Group CEO of RAMS Mortgage Corporation. Previously in Europe, Charles held multiple roles at British Airways PLC, including as Managing Director and Group Executive, Loyalty and Partnerships. Charles is presently a Non-executive Director of Campbell Page, a non-for-profit enterprise assisting long term and Indigenous unemployed and an Ambassador for Opportunity International, a world leader in micro-finance providing assistance to the most impoverished across south east Asia.