About

Miles leads the experience design, UI design and technology crafts, bringing together the crafts as a singular CX capability, working in lockstep with the strategic and creative teams to deliver engaging interactive customer experiences that go far beyond often highly engineered frictionless websites.

Having built his career across digital, tech, and experience, Miles brings a wealth of category experience – across banking, insurance, airline, sports & entertainment and government among others, with almost a decade of experience leading CX teams at Isobar, Fox Sports and Merkle.