Victor Dominello

Founder | Service Gen


Victor Dominello


Former Minister of Customer Service and Digital for New South Wales Government. Victor Dominello is a public figure focused on the advancement of digital government and developing trusted, valued services for citizens. He is a seasoned government leader, having served as a Minister in New South Wales for 12 years, and is best known for his role as Minister for Customer Service and Minister for Digital. He is celebrated for the creation and transformation of the Department of Customer Service. He is considered the pioneer of digital government in Australia, and his achievements have been admired, studied and modelled by other governments around the world.
Dominello brings 23+ years of government experience, including 12 years as a former member of Parliament and Cabinet member. In March 2023, he retired from government and is now a part-time professor at The University of New South Wales and a public evangelist for digital government advancement.
Dominello serves as an independent advisor and board member to corporate boards and governments with a focus on digital technologies and mental health.
In September 2023, Victor launched Service Generation, which provides advice to governments and large organisations to help them profoundly shift service delivery for the times ahead.


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