How do I create an account on the App?
- In the main menu select “My Profile”
- Click “Login to your account”
- Click “Create New Account”
- Complete all required information and click “Create User”
- Please ensure you are using the same email that is found on your digital ticket to ensure that your account and ticketed are connected
- Once an account is created it can take up to 15 mins before your account is enabled and you can log into the mobile app.
I created a new account on the App but it isn’t working
- If you have newly created your account, it can take up to 15 minutes for the new account to link to the mobile app. Please check again in 15 minutes.
- If this is still not working, we suggest resetting your password, to do this:
- In the main menu select “My Profile”
- Click “Login to your account”
- Click “Forgot your Password”
I had an account for the mobile app in 2023, why isn’t it working?
- We have a new ticketing and digital platform in 2024 so last year's account will not work. To create an new account follow the instructions above.
How do I opt-in / view other Attendees through the App?
- To view the attendee list, you must have a registered badge and have an account in which this badge is associated with andhave opted in. You can only see other attendees who are also opt-in.
- Make sure you are logged into the mobile app.
- In the main menu select “My Profile”
- Click “Edit Profile”
- Relogin into the Lup / App account management portal
- Click Edit Profile
- You can now update your profile and change your opt-in settings.
How do I change my profile picture/biography?
- Make sure you are logged into the mobile app.
- In the main menu select “My Profile”
- Relogin into the Lup / App account management portal
- You can now update your profile and change your opt-in settings.
Can I message other attendees through the App?
- Once logged in and opt-ed in to the attendee feed you are able to explore other attendees and send them direct messages.
- To send a direct message:
- click on “attendees” in the main menu.
- This is an A-Z list (sorted alphabetically by last name)
- Click on the person you want to message. This will open their profile.
- At the bottom of the screen will be some white text that says “send message.”
- Replies to your direct message can be found in your inbox and accessed via your profile in the main menu.
How do I set up session recommendations/interest tags?
- Recommendations are based on sessions that users have favourited with similar interests. In order to receive these recommendations you need to select you interest tags in your profile.
- Make sure you are logged into the mobile app.
- In the main menu select “My Profile”
- Relog in into the Lup / App account management portal
- You can select your interest tags.
What does “Popular” mean
- When sessions I marked as popular in the mobile app schedule, it means that a lot of attendees have favourited the session, and it might exceed the capacity of the room. We recommended getting to these sessions early to avoid disappointment.
Why was I recommended a session?
- Recommendations are suggestions for sessions that you might be interested in. When you view the schedule, these are highlighted in orange.
- In order to receive recommendation sessions, you need to select some interest tags via you profile.
- Make sure you are logged into the mobile app.
- In the main menu select “My Profile.”
- Relog in into the Lup / App account management portal
- You can select your interest tags.
Do I use the App to collect my Badge or Wristband?
- Yes, when you are logged in, your Profile has a ‘scan for check in’ option
- The QR code revealed and Photo ID is all you need when you collect your badge or Wristband.
- Badges or Wristbands can be collected at the ICC at ‘The Gallery’ on Level 2 from 8am on Monday October 14.
- ‘The Gallery’ at the ICC is open for accreditation collection from 8am - 8pm on Monday Oct 14th to Wed 16th, then from 9am - 7pm Thursday and 9am - 5pm Friday. Saturday it's only open from 10am to 1pm, and not at all on Sunday.
- Wristbands can also be collected from the UTS Buildling 1 Foyer UTS from Tuesday Oct 15, 10am - 8pm, Wednesday - Saturday 10am to 10pm and Sunday 10am to 1pm. You will also need your Photo ID and QR code.
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